:root{--bg:#fbf7f2;--bg-2:#f4ede3;--surface:#fff;--surface-2:#f7f1e8;--border:#28190f17;--text:#241a12;--text-2:#241a12ad;--muted:#241a127a;--muted-2:#241a1252;--accent:#d64545;--accent-2:#e46a5a;--accent-ink:#fff;--ok:#16a34a;--warn:#d97706;--critical:#b91c1c;--font-display:"Sora", system-ui, sans-serif;--font-body:"Inter", system-ui, sans-serif}*{box-sizing:border-box;margin:0;padding:0}body{background:var(--bg);color:var(--text);font-family:var(--font-body);-webkit-font-smoothing:antialiased;overflow-x:hidden}a{color:inherit;text-decoration:none}button{cursor:pointer;color:inherit;background:0 0;border:none;font-family:inherit}.app{min-height:100vh}.topnav{background:var(--surface);border-bottom:1px solid var(--border);z-index:10;align-items:center;gap:32px;height:64px;padding:0 32px;display:flex;position:sticky;top:0}.topnav-brand{flex-shrink:0;align-items:center;gap:10px;display:flex}.brand-mark{background:linear-gradient(140deg, var(--accent), var(--accent-2));width:30px;height:30px;font-family:var(--font-display);color:var(--accent-ink);border-radius:8px;justify-content:center;align-items:center;font-size:15px;font-weight:700;display:flex}.brand-name{font-family:var(--font-display);letter-spacing:-.01em;font-size:16px;font-weight:600}.topnav-tabs{flex:1;align-items:center;gap:4px;display:flex;overflow-x:auto}.topnav-tab{color:var(--muted);cursor:pointer;white-space:nowrap;border-radius:8px;padding:8px 14px;font-size:13.5px;transition:background .15s,color .15s}.topnav-tab:hover{color:var(--text-2);background:var(--surface-2)}.topnav-tab.active{color:var(--text);background:var(--surface-2);font-weight:500}.user-chip{flex-shrink:0;align-items:center;gap:10px;display:flex}.user-avatar{background:var(--surface-2);border:1px solid var(--border);width:28px;height:28px;color:var(--text-2);border-radius:50%;justify-content:center;align-items:center;font-size:11px;font-weight:600;display:flex}.user-name{color:var(--text-2);font-size:13px}.main{max-width:1080px;margin:0 auto;padding:32px 40px 56px}.main-wide{max-width:1220px}.topbar{justify-content:space-between;align-items:flex-end;margin-bottom:24px;display:flex}.topbar h1{font-family:var(--font-display);letter-spacing:-.01em;font-size:26px;font-weight:600}.topbar-sub{color:var(--muted);margin-top:4px;font-size:13.5px}.date-range{color:var(--text-2);background:var(--surface);border:1px solid var(--border);border-radius:8px;flex-shrink:0;padding:8px 14px;font-size:13px}.kpi-row{grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:20px;display:grid}.kpi-card{background:var(--surface);border:1px solid var(--border);border-radius:12px;padding:18px 20px;box-shadow:0 1px 3px #28190f0a}.kpi-label{color:var(--muted);margin-bottom:10px;font-size:12.5px}.kpi-value{font-family:var(--font-display);font-variant-numeric:tabular-nums;letter-spacing:-.01em;font-size:24px;font-weight:600}.kpi-delta{font-variant-numeric:tabular-nums;margin-top:8px;font-size:12.5px;font-weight:500}.kpi-delta.up{color:var(--ok)}.kpi-delta.down{color:var(--muted-2)}.panel{background:var(--surface);border:1px solid var(--border);border-radius:12px;margin-bottom:20px;padding:20px 22px 22px;box-shadow:0 1px 3px #28190f0a}.panel-header{color:var(--text-2);justify-content:space-between;align-items:center;margin-bottom:16px;font-size:14px;font-weight:500;display:flex}.legend{color:var(--muted);align-items:center;gap:6px;font-size:12px;font-weight:400;display:flex}.legend-dot{background:var(--accent);border-radius:50%;width:8px;height:8px;display:inline-block}.chart-wrap{height:220px}.chart-tooltip{background:var(--surface);border:1px solid var(--border);border-radius:8px;padding:10px 12px;box-shadow:0 8px 24px #28190f24}.chart-tooltip-label{color:var(--muted);margin-bottom:4px;font-size:11.5px}.chart-tooltip-value{color:var(--text);font-variant-numeric:tabular-nums;font-size:13px;font-weight:600}.ticket-rail{grid-template-columns:repeat(3,1fr);align-items:start;gap:16px;display:grid}.ticket-col{background:var(--bg-2);border:1px solid var(--border);border-radius:12px;padding:14px}.ticket-col-header{color:var(--text-2);justify-content:space-between;align-items:center;padding:4px 6px 12px;font-size:13px;font-weight:600;display:flex}.ticket-count{color:var(--muted);background:var(--surface);font-variant-numeric:tabular-nums;border-radius:20px;padding:2px 8px;font-size:11.5px}.ticket-list{flex-direction:column;gap:10px;display:flex}.ticket{background:var(--surface);border:1px solid var(--border);border-radius:10px;padding:13px 14px}.ticket-top{justify-content:space-between;align-items:center;margin-bottom:8px;display:flex}.ticket-id{font-family:var(--font-display);font-size:13px;font-weight:600}.ticket-elapsed{color:var(--muted);font-variant-numeric:tabular-nums;font-size:11.5px}.ticket-table{color:var(--accent);margin-bottom:8px;font-size:12px;font-weight:500}.ticket-items{flex-direction:column;gap:4px;list-style:none;display:flex}.ticket-items li{color:var(--text-2);font-size:13px}.data-table{border-collapse:collapse;width:100%}.data-table th{text-align:left;color:var(--muted);border-bottom:1px solid var(--border);padding:0 12px 10px;font-size:12px;font-weight:500}.data-table td{border-bottom:1px solid var(--border);color:var(--text-2);padding:13px 12px;font-size:13.5px}.data-table tr:last-child td{border-bottom:none}.cell-strong{color:var(--text);font-weight:500}.cell-muted{color:var(--muted)}.cell-num{font-variant-numeric:tabular-nums}.status-badge{color:var(--text-2);background:var(--surface-2);border:1px solid var(--border);white-space:nowrap;border-radius:20px;align-items:center;gap:6px;padding:4px 10px 4px 8px;font-size:12.5px;display:inline-flex}.status-dot{background:var(--sc);border-radius:50%;width:6px;height:6px;display:inline-block}.table-grid{grid-template-columns:repeat(4,1fr);gap:14px;display:grid}.table-tile{background:var(--surface);border:1px solid var(--border);text-align:center;border-radius:12px;padding:18px;box-shadow:0 1px 3px #28190f0a}.table-tile-num{font-family:var(--font-display);margin-bottom:4px;font-size:22px;font-weight:700}.toggle-row{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;padding:13px 0;display:flex}.toggle-row:last-child{border-bottom:none}@media (width<=960px){.topnav-tabs{display:none}.main{padding:24px 20px 48px}.kpi-row{grid-template-columns:repeat(2,1fr)}.ticket-rail{grid-template-columns:1fr}.table-grid{grid-template-columns:repeat(2,1fr)}.data-table{display:block;overflow-x:auto}}